VP Client Service / Senior Key Account Manager

Location US East Coast (NYC/NJ/PA)

The VP Client Service is responsible for management of all C&F supported programs related to client’s data management needs, including business data applications, big data analytics environment and data risk/compliance aspects. He/she is a key business partner who will interact with key decision makers, influencing decisions related to use of data in R&D, production, commercial, financial, compliance and other important business areas.  He/she will coordinate all analytic and strategic initiatives with selected HLS client(s) and manages overall relationship with the client’s senior managers. Internally, the VP Client Service works closely with the leaders of C&F, including heads of product/service business units, and report to the C&F Group CEO.

Stakeholder management and coordination

  • Work effectively with members of the client leadership team members from the extended business technology departments (AT&P, PGS) and cross-functional partners (Commercial, Production / Logistics, Finance, R&D), collaborating as needed on client deliverables to assure the highest level of service to the global business (account management);
  • Proactively seek out and evaluate new business opportunities in data sources, tools and analytics that drive global business objectives, including opportunities (business development);
  • Partner with C&F leadership in goal-setting, strategy development and growth opportunity identification/prioritization;
  • Continuously inform PMO on project portfolio status and guide necessary changes to meet business objectives.

    Overall client service level management

  • Coordinate C&F activities related to various parts of client organization;
  • Bridge the gap between technical stakeholders and global strategy / analytics and operations à optimize overall support provided to business users to maximize benefits form available data management and analytical tools;
  • Initiate actions related to the C&F Client Service Team, to optimize client satisfactions across organizational units;
  • Prepare and execute client-level budget and growth plans in co-ordination with the business unit heads.

Readiness forbusiness trips: 2-3 days a week on-site presence at variuos client premises in NY/NJ/PA. Might include occasional travel out of primary location (West Coast, Mid-West, Europe).

Required skills


  • Minimum of 3-5 years of experience in project/portfolio management of multiple projects and resources concurrently; preferably data management/digital marketing projects as a Client Service Manager / Senior Key Account Manager or similar roles;
  • Understanding of IT / Data systems, processes and applications;
  • Fluency in English;
  • Strong business acumen and maturity: ability to work effectively in a team-based environment, in partnership with both IT and functional global teams and functional partners – both internally and externally; ability to develop insights and make strategic business recommendations;
  • Highly developed interpersonal skills: ability to influence and persuade through personal credibility, integrity and professionalism; superior oral and written communication and presentation skills, including ability to present results to senior management and conflict management;
  • Orientation on results, decisiveness, ability to work independently and take responsibility;
  • High ethical standards.



  • Experience in healthcare, pharmaceutical or related field (HLS) including broad knowledge of industry dynamics, marketing channels, payer and reimbursement dynamics as well as market and policy trends;
  • Technical/Consulting background. Expertise in the use of global industry data sources and tools to support analytics that drive business decisions;
  • MBA or other advanced degree;
  • Polish language knowledge.
What we offer
  • Growth opportunities for international career development and implementing your own ideas. We mainly support the largest international organizations outside of Poland. Moreover we work with the newest BI and BigData technology stacks.
  • Flexible terms of cooperation: adjustable work hours, full-time employment or contract-based agreement.
  • Competitive remuneration and various bonuses.
  • Team retreats and internal activities.
  • Comfortable working conditions in a modern office and a friendly atmosphere.
Last modified Wednesday, February 12, 2020